FAQ
Order & Shipping
How do I place an order?
How do I place an order?
Add your desired products to your cart, proceed to checkout, and fill in your shipping and payment details. Once payment is confirmed, you’ll receive a confirmation email.
What are the shipping costs?
What are the shipping costs?
Shipping is free within the Netherlands and Belgium. For international orders, the shipping cost depends on your location.
How long will my order take to arrive?
How long will my order take to arrive?
Orders are processed within 1-3 business days. Shipping times vary based on your location, with domestic deliveries arriving within 5-7 business days.
Can I track my order?
Can I track my order?
Yes, once your order has been shipped, you'll receive a Track & Trace number to follow your shipment's progress.
Do you ship internationally?
Do you ship internationally?
Yes, we do. For international deliveries, shipping costs and times vary. Please contact customer service for specific information.
Shipping Policy
Shipping Policy
Order processing typically takes 2–3 business days. Delivery times range from 1 to 11 business days, depending on the destination. See more about country wise rates.
Will I have to pay customs duties and taxes for international shipping?
Will I have to pay customs duties and taxes for international shipping?
Depending on your country’s import laws, you may be required to pay customs duties, VAT, or other local taxes when your order arrives. These charges are determined by your local customs office and are not included in our product or shipping prices.
European Union – 14-Day Cooling-Off Period
European Union – 14-Day Cooling-Off Period
For orders shipped within the European Union, you are entitled to cancel or return your order within 14 days of receipt, for any reason and without justification. As with our standard return policy, items must be returned in their original, unused condition with tags and packaging intact, along with proof of purchase.
Returns & Exchanges
Can I return my order?
Can I return my order?
Yes, you can return your items within 14 days of receiving your order. The product must be in original condition, unused, and in its original packaging with tags attached.
How do I return an item?
How do I return an item?
Fill out the return form and include it along with your invoice in the return package. We cannot process incomplete forms
What if my item is damaged or incorrect?
What if my item is damaged or incorrect?
If you receive a damaged or incorrect item, please contact us within 48 hours with photos of the product and we'll assist you with a replacement or refund.
How can I exchange a product?
How can I exchange a product?
If you'd like to exchange an item, please complete the return form, and specify the size or product you’d like in return. The item must be unused and in its original condition.
How do I get a refund?
How do I get a refund?
Once we receive and inspect your returned items, refunds are processed to your original payment method within 7-10 business days.
Do you offer a Money-back guarantee?
Do you offer a Money-back guarantee?
We do not offer a blanket "money-back guarantee," but we do accept returns within 14 days of receiving your order, provided the item is defective, damaged, or if you receive the wrong item. Items should be in their original condition—unused, with all original packaging and tags still attached.
Damaged or Incorrect Items
Damaged or Incorrect Items
Returns are accepted only for items that are damaged, faulty, or incorrect. Please inspect your order upon receipt and contact us immediately at support@glixxy.nl if you encounter any issues. Prompt notification allows us to assess the problem and take the necessary steps to resolve it appropriately.
Refund Policy
Refund Policy
We offer a 14-day return window, allowing you to request a return within 14 days of receiving your order.
To be eligible for a return, please make sure:
- The product is unopened, unused, and in its original condition.
- All seals, labels, and packaging must be intact and undamaged.
- You have a valid proof of purchase, such as your order confirmation or receipt.
Since skincare products are sensitive and hygiene is our top priority, we cannot accept returns for any items that have been opened or tested.
To initiate a return, please contact us at support@glixxy.nl.
Once your return request is approved, we will provide a return shipping label along with detailed instructions on how to return your item. Please note that returns sent without prior approval will not be accepted.
For any questions regarding returns, please feel free to contact us at support@glixxy.nl.
Refunds
Refunds
After receiving and inspecting your return, we will notify you of the approval status. If approved, a refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process the refund.
If you have not received your refund within 15 business days of approval, please contact us at support@glixxy.nl.
Exchanges
Exchanges
For the quickest service, we recommend returning your original item and placing a new order once the return is approved.
Payment & Discounts
What payment methods do you accept?
What payment methods do you accept?
We accept payments via iDEAL, PayPal, credit cards (Visa, MasterCard),Bancontact, Klarna, American Express.
Do you offer any discounts?
Do you offer any discounts?
Yes, we occasionally offer promotions and discounts. Stay up to date by signing up for our newsletter or following us on social media.
Can I buy a gift card?
Can I buy a gift card?
At the moment, we do not offer gift cards. If we decide to introduce them in the future, we’ll share the update on our website—so stay tuned!
Product Information & Certifications
Are Glixxy products certified?
Are Glixxy products certified?
Our skincare products are made to meet the highest safety standards and comply with regional regulations. We ensure all products are cruelty-free and, where applicable, vegan. Detailed certification information can be found on the product page
What ingredients are used in Glixxy products?
What ingredients are used in Glixxy products?
All ingredients used in Glixxy products are carefully selected to meet quality and safety standards. We prioritize natural ingredients and disclose full ingredient lists on each product page.
Are your products suitable for sensitive skin?
Are your products suitable for sensitive skin?
Our formulations are designed with ingredients that help protect the skin barrier and calm visible signs of irritation, making them gentle options for many skin types. While we take great care in selecting ingredients known for their soothing and non-aggressive properties, we always recommend conducting a patch test before full use, especially if you have sensitivities or known allergies.
Exceptions / Non-Returnable Items – Skincare Products
Exceptions / Non-Returnable Items – Skincare Products
To ensure the safety, hygiene, and quality of our skincare offerings, certain items are not eligible for return. These include:
- Opened or used skincare products, including creams, serums, cleansers, masks, and lotions, due to hygiene concerns and contamination risks.
- Products with tampered safety seals or missing original packaging.
- Trial-size or sample products, which are provided for testing purposes and are non-returnable.
- Products past their expiration date, even if unused.
If you’re unsure whether your item qualifies for a return, we’re happy to help—just contact our customer support team for guidance.
Customer Service & Contact
How can I contact Glixxy customer service?
How can I contact Glixxy customer service?
You can reach us at support@glixxy.com for any questions or concerns. Our team responds to inquiries within 24-48 hours.
Do you have a physical store?
Do you have a physical store?
Currently, we operate solely through our online store. We focus on providing the best shopping experience through our website.
